Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition that you received them.

2. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Gift cards
• Sale items (if applicable)
• Items marked as "final sale" at the time of purchase

3. How to Initiate a Return

To start a return, please contact us at support@fixyourfeetproducts.com with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send your package back.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card company.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at support@fixyourfeetproducts.com.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within 10 business days of approval, first check your bank account, then contact your credit card company as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@fixyourfeetproducts.com.

9. Questions

If you have any questions about our refund policy, please contact us at support@fixyourfeetproducts.com.